This Privacy Policy ("Policy") describes how jilibb.com ("the Platform," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of users ("you," "Player," or "User") who access or use the jilibb.com website, mobile interface, and all related services.
jilibb.com is committed to protecting the privacy and personal data of all Filipino players in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC). By using jilibb.com, you consent to the collection and processing of your personal data as described in this Policy.
Introduction
jilibb.com operates as an online gaming and casino platform serving Filipino players across the Philippines, including Metro Manila, Cebu, Davao, Quezon City, Makati, and beyond. As part of delivering a secure, fair, and personalized gaming experience, we necessarily collect and process certain personal information about our players.
This Policy applies to all personal data collected through the jilibb.com website, mobile applications, live chat support, email correspondence, and any other channel through which you interact with jilibb.com. It applies to all registered players, prospective players who browse the Platform, and individuals who contact our customer support team.
This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and jilibb.com.
Data Controller
For the purposes of the Philippine Data Privacy Act of 2012, jilibb.com acts as the Personal Information Controller (PIC) in respect of all personal data collected through the Platform. This means jilibb.com determines the purposes and means of processing your personal information.
jilibb.com has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data protection laws. You may contact the DPO directly for any privacy-related concerns using the contact details provided in Section 14 of this Policy.
Personal Data We Collect
jilibb.com collects the minimum personal data necessary to provide the Platform's services, comply with legal obligations, and maintain a safe gaming environment. The categories of personal data we collect include:
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number (PhilSys, passport, driver's license, UMID) | Yes — KYC |
| Contact Data | Email address, Philippine mobile number, residential address | Yes — Registration |
| Financial Data | GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank), transaction history | Yes — Payments |
| Gaming Data | Game history, bet amounts, win/loss records, session duration, bonus usage | Yes — Operations |
| Technical Data | IP address, device type, browser type, operating system, cookies, session tokens | Automatic |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | When contacting us |
| Marketing Preferences | Opt-in/opt-out status for promotional emails and SMS notifications | Optional |
We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by law (for example, self-exclusion records maintained for responsible gaming purposes).
How We Collect Your Data
jilibb.com collects personal data through the following means:
- Direct Collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
- Automated Collection: Technical data collected automatically when you access the Platform, including IP addresses, device identifiers, browser information, and cookies (see Section 10).
- Third-Party Sources: Identity verification data from KYC service providers; fraud detection signals from payment processors; regulatory data from PAGCOR and AMLC where required by law.
- Gaming Activity: Data generated automatically as a result of your gameplay, including bet history, game outcomes, and session logs.
Purpose of Processing
jilibb.com processes your personal data for the following specific purposes:
- Account Management: To create, maintain, and manage your jilibb.com player account, including authentication and security.
- Identity Verification (KYC): To verify your identity and age (21+) in compliance with PAGCOR requirements and Philippine anti-money laundering regulations.
- Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods.
- Service Delivery: To provide access to games, promotions, bonuses, and customer support services.
- Legal Compliance: To comply with obligations under the Anti-Money Laundering Act (AMLA), PAGCOR regulations, the Data Privacy Act, and other applicable Philippine laws.
- Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct.
- Responsible Gaming: To monitor gaming patterns, enforce self-exclusion requests, and implement responsible gaming tools.
- Marketing Communications: To send promotional offers, bonus notifications, and platform updates — only where you have given explicit consent.
- Platform Improvement: To analyze usage patterns and improve the functionality, performance, and user experience of jilibb.com.
Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012, jilibb.com processes your personal data on the following legal bases:
- Contractual Necessity: Processing required to perform our contract with you — including account management, payment processing, and service delivery.
- Legal Obligation: Processing required to comply with PAGCOR regulations, AMLA reporting obligations, NPC requirements, and other applicable Philippine laws.
- Legitimate Interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where our legitimate interests are not overridden by your privacy rights.
- Consent: Processing for marketing communications and optional analytics, where you have given freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time.
Data Sharing & Disclosure
jilibb.com does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your data only in the following limited circumstances:
7.1 Service Providers
We engage trusted third-party service providers who process data on our behalf under strict data processing agreements. These include KYC verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud detection services, cloud hosting providers, and customer support platforms. All such providers are contractually bound to process your data only as instructed by jilibb.com and in compliance with the Data Privacy Act.
7.2 Regulatory Authorities
jilibb.com is required by law to share certain data with Philippine regulatory and law enforcement authorities, including PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent government bodies, when required by applicable law or a valid legal order.
7.3 Business Transfers
In the event of a merger, acquisition, or sale of all or part of jilibb.com's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. You will be notified of any such transfer in advance.
Data Retention
jilibb.com retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. Our standard retention periods are as follows:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & KYC records | 5 years after account closure | PAGCOR & AMLA requirements |
| Financial transaction records | 5 years from transaction date | AMLA & tax compliance |
| Gaming history | 3 years from last activity | Dispute resolution & auditing |
| Customer support records | 2 years from last interaction | Service quality & dispute resolution |
| Marketing consent records | Until consent is withdrawn + 1 year | Proof of consent |
| Technical/log data | 12 months | Security monitoring |
After the applicable retention period, personal data is securely deleted or anonymized in accordance with NPC guidelines.
Data Security
jilibb.com implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:
- 256-bit SSL/TLS Encryption: All data transmitted between your device and jilibb.com is encrypted using industry-standard SSL/TLS protocols.
- Encryption at Rest: Sensitive data stored on our servers, including financial information and identity documents, is encrypted at rest.
- Access Controls: Strict role-based access controls ensure that only authorized personnel can access personal data, on a need-to-know basis.
- Two-Factor Authentication: Player accounts support two-factor authentication (2FA) to prevent unauthorized access.
- Regular Security Audits: jilibb.com undergoes regular third-party security audits and penetration testing to identify and remediate vulnerabilities.
- Incident Response: We maintain a documented data breach response plan. In the event of a breach affecting your personal data, we will notify you and the NPC within the timeframes required by law.
Cookies & Tracking Technologies
jilibb.com uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session security, and analyze usage patterns. A cookie is a small text file stored on your device when you visit a website.
Types of Cookies We Use
- Essential Cookies: Required for the Platform to function correctly, including session management, authentication, and security. These cannot be disabled.
- Functional Cookies: Remember your preferences such as language settings and game display options to personalize your experience.
- Analytics Cookies: Help us understand how players use jilibb.com so we can improve performance and content. Data collected is aggregated and anonymized.
- Marketing Cookies: Used to deliver relevant promotional content to you, only where you have given consent.
You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of jilibb.com. For more information on managing cookies, refer to your browser's help documentation.
Your Data Privacy Rights
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jilibb.com:
Right to Access
Request a copy of the personal data we hold about you and information on how it is processed.
Right to Rectification
Request correction of inaccurate or incomplete personal data without undue delay.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purpose collected.
Right to Object
Object to processing of your data for direct marketing or where based on legitimate interests.
Right to Block
Request suspension of processing where accuracy is contested or processing is unlawful.
Right to Complain
Lodge a complaint with the National Privacy Commission if you believe your rights have been violated.
To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. We will respond to all verified requests within 15 business days, in accordance with NPC guidelines. We may need to verify your identity before processing your request.
Minors & Age Restriction
jilibb.com strictly prohibits access by individuals under the age of 21 years, in compliance with Philippine law and PAGCOR regulations governing online gaming. The Platform is not directed at, and does not knowingly collect personal data from, individuals under 21 years of age.
If we become aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data, and report the matter as required by applicable law. If you are a parent or guardian and believe your child has registered on jilibb.com, please contact our support team immediately.
Changes to This Policy
jilibb.com reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email and/or a prominent notice on the Platform at least 15 days before the changes take effect.
The updated Policy will be published on this page with a revised effective date. We encourage you to review this Policy periodically to stay informed about how jilibb.com protects your personal information. Your continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Policy.
Contact Our Data Protection Officer
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by jilibb.com, please contact our Data Protection Officer:
- Email: [email protected]
- General Support: [email protected]
- Live Chat: Available 24/7 through the jilibb.com Platform
- Response Time: Privacy requests are handled within 15 business days
If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines through their official channels.
Play Safe at jilibb.com
Your data is protected. Your privacy is respected. Join hundreds of thousands of Filipino players enjoying a secure and fair gaming experience at jilibb.com. Must be 21 years or older.
21+ only. Play responsibly. PAGCOR regulated. Your data is protected under RA 10173.